Our policies
Five short pages that say how we work, written the way we would say it on WhatsApp rather than the way a lawyer would. Every figure in them comes from the same place as the figures Sofia quotes you.
All last updated September 2026
- Delivery and packingWhat delivery costs, how long it takes to each city, how a parcel is packed, and how we send plants and candles.Read it
- Returns and refundsSeven days to change your mind, what we cannot take back, and how a refund is paid.Read it
- Terms of saleHow an order is agreed on WhatsApp, what you pay, and who is responsible for what.Read it
- PrivacyWhat the site collects, which is almost nothing, and why there is no account, no login and no checkout.Read it
- DisclaimerHandmade variation, screen colours, candle and soap safety, plant care and product care.Read it
Two things worth knowing before you read any of them
- There is no checkout on this site and no account to open. You order in a WhatsApp chat with Sofia, who confirms the total including delivery before anything is made or packed.
- Everything here is made by hand a few at a time, so small differences between pieces are expected. Our disclaimer explains where variation ends and a fault begins.
A message reaches Sofia directly, usually within a few hours.
Ask us anything before you order
A shade against your curtains, a size we do not list, whether something will reach your city by Friday. Sofia reads every message herself.
+92XXXXXXXXXX · we reply usually within a few hours