Returns and refunds

We accept a return within 7 days of delivery, as long as the piece is unused and comes back in its own packing with the tags still on.

• Write in the WhatsApp chat where you ordered and tell us what you would like to send back.
• We book the courier pickup from your address, usually for the next working day.
• The return pickup is on us if the piece was wrong, damaged or not as described. On a change of mind you pay the courier one way, Rs. 250, and it comes off the refund.
• Once it reaches us we check it and refund within 3 to 5 working days.

Two things, and here is the honest reason for each.

• Custom and personalised pieces — a name, a date, a verse or a size cut to your measurement. They were made for one household and cannot be sold to another, so they are not returnable unless we made a mistake against what you approved.
• Candles that have been lit — once a wick is burned the wax has already been consumed and we cannot resell or re-pour it. An unlit candle in its box comes back like anything else.

For the same reason, bedding and cushion covers cannot come back once they have been washed, and soap cannot come back once it is unwrapped. Both are hygiene, not a rule we made up to keep your money.

Photograph it the same day it arrives — the piece and the box it came in — and send the photos on WhatsApp. We replace it or refund it, whichever you prefer. You do not post it back before we act, and you are not asked to prove anything beyond the photograph.

Everything here is made a few at a time by hand, so no two pieces are identical. That is the point of it, and it is not a defect.

• Dye lots shift. Two cushion covers in the same shade, bought months apart, can sit a shade or two away from each other. If you need them to match, order them together and tell us.
• Weave, stitch and brush strokes vary slightly from piece to piece.
• Wood, clay and cotton carry their own grain and slubs.

A torn seam, a cracked glaze, a frame that arrives split, lettering that is not what you approved — those are faults, and we fix them.

• Bank transfer orders are refunded to the same account, within 3 to 5 working days of the return reaching us.
• Cash on delivery orders are refunded by bank transfer or Easypaisa or JazzCash, to whichever number or account you tell us.
• Delivery paid on the original order is refunded too when the fault was ours. On a change of mind we keep the Rs. 250 that the courier already charged us.
• An exchange for a different shade or size is simpler than a refund, and we are happy to do it that way instead.