Delivery and packing

Delivery is Rs. 250 flat, anywhere in Pakistan. Orders of Rs. 3,000 and over ship free.

• Rs. 250 flat rate, one charge per order however many pieces are in it.
• Free delivery on orders of Rs. 3,000 or more, before any discount is applied.
• Cash on delivery carries no extra fee.

Pieces we have in the studio are dispatched the next working day, or the one after at busiest. The courier then takes the time below.

Made-to-order work adds 7–14 days before dispatch, because it is cut, sewn or lettered only after you approve the sketch. The product page says when a piece is made to order.

Everything is packed by hand on the same table it was made on, and we pack for the van rather than for the photograph.

• Textiles are folded, wrapped in tissue and sealed in a paper mailer. No plastic sleeve.
• Glass, ceramic and framed work are wrapped twice and boxed with corner protection.
• Candles always travel upright.
• Soap is wrapped in paper and kept away from anything that could crush it.
• Gift boxes are tied, then boxed again, so the ribbon arrives the way we left it.

When your parcel leaves the studio we message you on WhatsApp with the courier name and the consignment number, so you can follow it to your door. If anything is delayed you hear it from us before you have to ask.

Questions in between reach Sofia on WhatsApp, usually within a few hours.

Open the parcel the day it reaches you and look at the piece in daylight. If anything is broken or missing, photograph it the same day — the piece and the box it came in — and send the photos on WhatsApp. We replace it or refund it, and you do not post anything back first.

Planted pots are delivered inside Lahore only. A living plant does not survive four days in a courier van, and we would rather not send you something that arrives half dead. Empty pots and planters travel anywhere in Pakistan.

Soy wax softens around 45°C, and a van parked in the Punjab sun goes well past that. From May to August we handle candles differently.

• Every candle travels in an insulated wrap inside the box.
• We hold candle orders back when the forecast on the route is above 45°C, and send them as soon as it drops.
• We message you if that means waiting a day or two, and you can cancel for a full refund instead of waiting.
• A candle whose surface has gone uneven in the heat still burns normally. If it arrives soft or leaning, tell us and we will replace it.

Large frames and heavy pots are sent by a courier that handles them upright, which sometimes means a day longer and a quoted charge rather than the flat rate. They are wrapped twice and corner-protected, as above.

The rider phones the number you gave us before he sets out. If he cannot reach anyone, or the address is locked, he tries again the next working day and we hear about it the same evening.

• Give us a number that will be answered during the day, and a landmark if the address is hard to find.
• You can ask us to leave the parcel with a guard, a neighbour or a building reception — tell us in the chat and we pass it on with the consignment.
• After three failed attempts the courier sends the parcel back to us. We message you before that happens, and we can send it out again once you tell us a better day. A second run costs the flat rate again, because the courier charges us twice.
• Cash on delivery needs someone with the cash at the door. If that is awkward, a bank transfer before dispatch is simpler.

The courier reaches most of Pakistan, but not every village has a daily run. Small towns and hill addresses can sit a few days beyond the window in the table above, and a handful of addresses are served by a nearby depot rather than a doorstep delivery.

Tell us your city and area in the chat and we will check the route before you commit to anything. If it is a depot collection rather than a delivery, you will know that from us first, not from a phone call on the day.